These terms and conditions govern the process and purchase of custom orders by MIMAESIS. For assistance or more information, please call (+61) 0449 944 307, email hello@mimaesis.com or visit our contact portal.

Refunds and exchanges

Custom orders by MIMAESIS are unable to be returned or exchanged unless deemed faulty and covered under warranty according to the Australian Consumer Law. For further details, read our warranty policies.

Quotes

MIMAESIS offers video or phone custom appointments where our jewellers will discuss your vision and budget with you. Please allow up to 10 business days following your initial appointment for our jewellers to source stones and draw up CAD designs. Once you receive your quote it will be valid for 30 days but is still subject to change depending on stone availability.

Stone sourcing

MIMAESIS only sources stones from mines and/or laboratories that align with their values. All stones/pricing are subject to change as we do not purchase stones until a deposit is made. While unlikely, stones used in quotes may be purchased by third parties at any time.

Deposit

A 50% non-refundable deposit is required prior to production.This deposit confirms the commitment to the agreed upon quote and allows our jewellers the security to purchase the desired stones promptly. This deposit can be paid either by direct deposit into our bank account or via a secure payment link.

Production

Every order will have a unique timeframe which will be discussed during your appointments, however you should allow up to 5 weeks for standard custom production. This will ensure that our jewellers have an appropriate amount of time to produce high quality craftsmanship and quality control. Production time begins once the final design and stones have been confirmed and the 50% deposit has been paid.

**Please note, MIMAESIS reserves the right to change the production timeline at any point in the process. While unlikely, this is due to unforeseen circumstances such as but not limited to postage delays of stones, sourcing alternative stones, etc. Final designs are also subject to slight changes at any point in the process. While unlikely, this is to ensure quality remains high in the case of encountering an unforeseen design flaw during production. MIMAESIS will always keep you informed of any changes to the timeline or design.

CAD drawing

Each custom order will come with complimentary CAD drawings of the design. This allows for realistic visualisations of the piece that are editable upon request.

Final payment

Once the custom piece is complete, the remaining 50% of the payment is required before handover. This payment can be paid either by direct deposit into our bank account or via a secure payment link.

Resizing

MIMAESIS offers 1 complimentary resizing on custom orders, up to 2 sizes above or below the original size. This offer is valid for 6 months from the final date of purchase. The eligibility of resizing is dependent on the style and/or stone placements. Some pieces cannot be resized. For more information or assistance, call (+61) 0449 944 307, email hello@mimaesis.com or visit our contact portal.